Withdrawal from the Contract

If you are a consumer, as a rule you have the right to withdraw from a distance contract.

To make a return, please use the return form available via the button below:

Make a return

Please send the returned item promptly to the following address in Poland:

Tatuno

ul. Zagnańska 84a/207,
25-528 Kielce,
Poland

The return must be sent at your own cost. We do not refund the cost of return shipping.

The return should be made no later than within 14 days from the day on which you withdrew from the contract.

PLEASE NOTE!

To register your return, please complete the form available via the button above and follow the instructions provided in the form.

We will refund the payments made for the returned product without undue delay, but no later than within 14 days from the day we receive your statement of withdrawal from the contract. Shipping costs are non-refundable.

We may withhold the refund until we have received the item back or until you have provided proof of having sent it back, whichever occurs first.

Detailed information about withdrawal from the contract can be found in our Terms and Conditions of Sale.

Complaints

If the product purchased from us turns out to be defective, you have the right to submit a complaint under the statutory warranty.

Complaints should be submitted by e-mail to: tattooland@o2.pl

In connection with a defect, you may request:

replacement of the item with one free from defects,

removal of the defect,

or submit a statement regarding:

a price reduction,

withdrawal from the contract — in the case of a significant defect.

More information about complaints can be found in our Terms and Conditions of Sale.